Communication

Activity	Title	Time
0	Overview
1	Self-Appraisal Communications Survey	15
2	Reviewing Nonverbal Cues	10
3	Body Language - Exercises	5-10
4	Reading Nonverbal Cues	30
5	Nonverbal Cues - Gestures	5-10
6	Concentrating to Improve Listening	15
7	Practice Listening Skills	30
8	Telephone Etiquette	5
9	Correct Telephone Responses	10
10	How Do You Calm Down An Upset Customer?	10
11	Practicing Communication Skills	5
12	Been There, Said That	15
13	The Coat	5-10
14	Hunter's Game	5-10
15	Gizmos	20

"Providing Career Pathways of Opportunity"